TO BE SUCCESSFUL, YOU DON'T HAVE TO DO EXTRAORDINARY THINGS, JUST DO ORDINARY THINGS EXTRAORDINARY WELL. THE MOST IMPORTANT THING IN CONSULTATIONS/COMMUNICATION IS TO HEAR WHAT ISN'T BEING SAID.....YOU CAN LEARN A LOT FROM WATCHING A PERSON BY THE WAY THEY STAND OR WALK. FOR INSTANCE ARMS ACROSS THE CHEST MOST TIMES SIGNIFIES THAT THIS PERSON IS DEFENSIVE, OR "I AM UNSURE OF MYSELF", OR NO EYE CONTACT CAN MEAN EITHER THEY ARE NERVOUS OR DISHONEST. AS ARTISTS, IT IS OUR JOB TO READ BODY LANGUAGE, AND MAKE OUR CLIENTS FEEL IMPORTANT BESIDES IN A MATTER OF 6-8 SECONDS YOU SHOULD BE ABLE TO ASSESS THE PERSONALITY OF THE CLIENT WHOM WILL BE IN YOUR PERSONAL SPACE FOR MORE THAN A HALF AN HOUR. THE FIRST THING YOU MIGHT NOTICE A PERSON WEARING IS A "SMILE" ON THEIR FACE. IF THEY ARE NOT SMILING WE HAVE TO SMILE NO MATTER WHAT, AND AS STYLISTS WE HELP PEOPLE CREATE THEIR PERSONAL IMAGES, THEREFORE, BEFORE SUGGESTING A STYLE TO SOMEONE WE NEED TO KNOW HOW HE/SHE PERCEIVES THEMSELVES AND WHAT THEY BELIEVE THE IMAGE THEY ARE PORTRAYING TO THE WORLD IS. DON'T JUST LOOK AT YOUR CLIENTS AS HEADS OF HAIR THAT YOU CAN DESIGN AND FIX UP REAL FANCY. LOOK AT THE INDIVIDUAL AS A WHOLE FROM THE INSIDE AND OUT THAT WAY YOU CAN DETERMINE THE BEST REFLECTION OF WHO YOUR CLIENT IS AT WORK, AT PLAY AND LAST IN THE COMPANY OF THEMSELVES AND OTHERS....HERE ARE SOME QUESTIONS YOU CAN ASK:
CLOSE-ENDED QUESTIONS:
1. WHERE DO YOU WORK? WHAT IS YOUR JOB TITLE?
2. WHAT ACTIVITIES DO YOU PARTICIPATE IN? (SWIMMING, WORK-OUTS, ALL THESE HAVE AN EFFECT ON THE CONDITION OF THEIR HAIR)
3. WHAT TIME OF THE DAY DO YOU SHAMPOO? HOW OFTEN?
4. DO YOU USE A BLOW-DRYER? WITH A COMB ATTACHMENT? DIFFUSER?
5. HOW MUCH TIME DO YOU TAKE TO STYLE, COMB, BLOW-DRY YOUR HAIR?
6. WHAT PRODUCTS DO YOU USE ON YOUR HAIR? HOW ARE YOU LIKING THESE PRODUCTS?
7. DO YOU DRINK LOTS OF WATER OR TAKE VITAMINS?
THESE QUESTIONS WILL GIVE YOU A BETTER UNDERSTANDING ON YOUR CLIENT'S PERCEPTIONS OF THEMSELVES. NOW HERE ARE SOME OPEN-ENDED QUESTIONS TO HEAR THEIR "POINTS OF VIEWS"...
1. TELL ME WHAT YOU LIKE ABOUT HOW YOU ARE WEARING YOUR HAIR....
2. WHAT COULD YOU CHANGE ABOUT YOUR HAIR IF YOU COULD?
3. DESCRIBE A HAIR STYLE/LENGTH YOU HAVE WORN IN THE PAST THAT YOU REALLY FELT COMFORTABLE WITH...
4. PAST SALON EXPERIENCES WERE THEY GOOD OR BAD?
5.TELL ME YOUR STYLING ROUTINE, FOR WORK, SCHOOL, CHURCH, OR ETC.
BY ASKING THE RIGHT QUESTIONS, YOU SHOULD HAVE A SUCCESSFUL STYLING AND GROOMING SESSION AND POSSIBLE REFERRALS.....AND REMEMBER:
"THERE IS NO NEW KNOWLEDGE, THERE IS ONLY CORRECT QUESTIONING"~SOCRATES, ANCIENT GREEK PHILOSOPHER
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